Returns & Exchanges

Demme Promise

Demme Learning is committed to providing high-quality, flexible learning solutions for a range of needs. We want you to value our products. If you are not satisfied with your purchase, we will support you in finding a solution or refund your purchase.

Return Policy Details

• Any retail item purchased directly from Demme Learning is eligible for a return. 
• To be eligible for a return, you must be the original purchaser making the return. 
• To return an item for a full refund or exchange, please call Customer Service at 888-854-6284 prior to shipping the item to request a Return Merchandise Authorization (RMA).  
• The customer is responsible for return shipping costs via the carrier of choice. 
• If you purchased a new product from one of our authorized distributors or resellers, please contact them directly for their return policy. 

What should I do if I ordered the wrong level/materials?

Customers that have purchased the wrong materials should contact our Customer Support team to initiate the return process. Please see the instructions in the “Return & Exchanges” section. The customer is responsible for return shipping costs via the carrier of choice.